I've hosted guests and I still haven't been paid, how come?
There are three reasons why I have not been paid:
1 - I did not add a payment method on the platform.
2 - I have changed my bank details
3 - I have reached 1,000 euros of transfers: I must provide an ID to the payment provider MangoPay.
1 - To add a payment method on the platform:
I connect, I click on the profile picture on the top right and then on "Your listings".
I go to "Payment Method" and click on "Add".
I fill in the required fields.
I click on "Save" and that's it ;-) !
2 - I changed my bank account number:
I contact HomeCamper to let them know. They will delete the old RIB and I will then be able to fill in a new one (as indicated above).
3 - To unblock the pending transfer(s) or prevent their future blocking:
I send one of the two following documents to firstname.lastname@example.org :
- A photocopy (scan) of my valid double-sided identity document
- A photocopy (scan) of my valid passport
If I don't have a scanner, I can take a good quality photo of one of my IDs with my smartphone.